M&S Kiosk Testing

Client: Marks & Spencer

Date: October 20, 2011

Categories: Usability Testing

Goal:
Usability testing to ensure touch-screen kiosk to be introduced into French market will work for users.

Approaches:

  • Beta software load onto hardware for testing
  • 1 day usability testing with 6 participants

Team:

  • Lead moderator
  • Support moderator – June Lim
  • IT support (client & RedEye)
  • Client coordinator (UK)

Deliverables:

  • Full report containing severity ratings table & recommendations
  • Full set of video footages output from Morae recordings