Client: Marks & Spencer
Date: October 20, 2011
Categories: Usability Testing
Goal:
Usability testing to ensure touch-screen kiosk to be introduced into French market will work for users.
Approaches:
- Beta software load onto hardware for testing
- 1 day usability testing with 6 participants
Team:
- Lead moderator
- Support moderator – June Lim
- IT support (client & RedEye)
- Client coordinator (UK)
Deliverables:
- Full report containing severity ratings table & recommendations
- Full set of video footages output from Morae recordings