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Client: Deloitte

Date: April 20, 2015

Categories: Expert Review / IA / Prototyping / Sketches / Usability Testing / Wireframes

Assignment:
Expert review & recommend ways to improve user experience for an online Spend Recovery (at the time of publishing a BETA) service.

Client feedback:
June provided user experience subject matter expertise to help with a Deloitte internal project which I project managed.

I cannot be more complimentary about how she approached her work, her listening skills, planning skills, eye for detail, and the way she interacted with the Deloitte team. Her expert review helped us to significantly improve the user experience of the website we were developing. June also performed remote moderated user testing for us and provided recommendations to the development team which made a difference.

Challenges:

  1. Work with an already under development web application
  2. Understand a subject that is complex from a layman’s perspective (with help of a subject specialist)
  3. Carry out expert review and come up with recommendations for enhancement
  4. Sell the idea and value of usability testing to gather qualitative insights
  5. Collaborate and communicate to developer team the need to change course on development direction
  6. Provide visual guidance on UI in absence of a visual designer due to tight budget

Approaches:

  • Expert review of existing build
  • Review user flow/ journeys 
  • Stakeholder user flow/ journeys workshop
  • Remote usability testing
  • IA/ Navigation menu review
  • Sketches/ Wireframes
  • Product Owner meetings

Team:

  • UX architect/ consultant – June Lim
  • Developers (Deloitte)
  • Product Owner (Deloitte)
  • Subject Specialist (Deloitte)

Deliverables:

  • Expert review with detailed report and recommendations
  • Debrief with client stakeholders
  • Flow sketches & diagram
  • Navigation menu solutions in sketches/ wireframes/ mockups/ rapid prototypes
  • User interface/ interaction recommendations
  • Prototype to explore recommended flow, navigation & interaction

Due to confidentiality reasons, this project cannot be featured in my web portfolio. I will be more than happy to present the work over a video call, please get in touch via the contact form at the bottom of my homepage.