Moneyback Project Screen

Moneyback

Improve user experience for an online Spend Recovery service – leading to remote usability testing, development direction changes, and UI enhancements

Assignment:

Expert review & recommend ways to improve user experience for an online Spend Recovery (at the time of publishing a BETA) service


Challenges:

  1. Collaborate remotely with Deloitte’s MoneyBack team
  2. Understand a subject that is complex from a layman’s perspective (with help of a subject specialist)
  3. Work with an under development web application
  4. Carry out expert review and come up with recommendations for enhancement
  5. Sell the idea and value of remote usability testing to gather qualitative insights
  6. Collaborate and communicate to stakeholders the need to change course on development direction
  7. Provide visual guidance on UI in absence of a UX visual designer due to tight budget

Approaches:

  • Expert review of existing build
  • Review user flow/ journeys 
  • Stakeholder user flow/ journeys workshop
  • Remote usability testing
  • IA/ Navigation menu review
  • Sketches/ Wireframes
  • Product Owner meetings

Team:

  • UX architect/ consultant – June Lim
  • Developers (Deloitte)
  • Product Owner (Deloitte)
  • Subject Specialist (Deloitte)

Deliverables:

  • Expert review with detailed report and recommendations
  • Debrief with client stakeholders
  • Flow sketches & diagram
  • Navigation menu solutions in sketches/ wireframes/ mockups/ rapid prototypes
  • User interface/ interaction recommendations
  • Prototype to explore recommended flow, navigation & interaction
Due to confidentiality reasons, this project cannot be featured in my web portfolio. I will be more than happy to talk about this project over a call, please get in touch for a chat.

Project Outcome:

The stakeholders were very pleased with the UX input on the Moneyback project. Due to the budgetary and time constraints, I did not get to see to the next phase of the project. The Moneyback spend recovery website has since gone live.

Project Manager feedback:
“June provided user experience subject matter expertise to help with a Deloitte internal project which I project managed.

I cannot be more complimentary about how she approached her work, her listening skills, planning skills, eye for detail, and the way she interacted with the Deloitte team.

Her expert review helped us to significantly improve the user experience of the website we were developing. June also performed remote moderated user testing for us and provided recommendations to the development team which made a difference.”